Had second thoughts about that gloriously ugly sweater? Fashion regrets happen. You may cancel your order for a full refund if it hasn't entered our extended processing period (typically within 4 hours of purchase for our handmade ugly-chic items). Email us at [email protected] immediately. Once processing begins (after 4 hours), cancellations aren't possible, but our 21-day return window gives you ample time to reconsider your bold fashion choices.
We stand by our statement pieces - even the intentionally hideous ones. If your avant-garde garment doesn't spark joy (or horrified stares), return or exchange it within 21 days of delivery. This extended period accounts for international shipping delays and the time needed to properly appreciate our unconventional designs. Exchanges are available for size adjustments or equally outrageous alternative styles.
Items must retain their original "ugly by design" charm - unworn, unwashed, with all tags attached (especially our distinctive "So Bad It's Good" authenticity tag). Any alterations (like trying to make that intentionally mismatched sweater look normal) void eligibility. Use the original anti-fashion packaging or a similarly sturdy box - these pieces need protection during their journey back to our warehouse of questionable taste.
Exchanges require the returned item to meet our stringent ugly standards. For size swaps, we'll ship your new atrocity within 7 business days. Style exchanges let you choose another masterpiece from our current collection (subject to availability - our most offensive designs sell out fast). Price differences will be adjusted - pay more for upgraded ugliness or receive a refund if downgrading to slightly less terrible options.
A $15 return shipping fee applies for non-defective items, covering our specialized ugly-garment handling process. We waive this only for our mistakes (wrong item shipped or defects that actually impair wearability). Exchange shipping is charged at standard rates - these bold fashion statements aren't lightweight.
Refunds will be issued to your original payment method within 12-18 business days of receiving your return. This extended timeframe ensures our quality team can properly assess whether your returned item still meets our exacting standards of deliberate fashion disasters. You'll receive an email confirmation when we've processed your refund (subject to your bank's processing time).
Due to the unique nature of our pieces, we limit exchanges to two attempts per order. Final sale items marked "Ugly Forever" are non-returnable - some fashion commitments are permanent. Limited edition "Why Would Anyone Wear This?" collections may only be exchanged for currently available equally baffling alternatives.
If your refund hasn't appeared after 18 business days: (1) Check with your bank - they may be delaying processing due to the unusual nature of our transactions. (2) Contact your payment provider - sometimes they flag our brand name as potentially fraudulent (we get that a lot). (3) Still nothing? Email [email protected] with your order number; we'll track it down within 7 business days. We're committed to resolving financial matters faster than we resolve fashion crimes.
